Quarantainenet: helping ISP's gain control over end users
Quarantainenet allows Internet Service Providers the facility to isolate troublesome individual network users or connections. Users who have been isolated in this way are automatically informed of the reasons for this action via a personalised web page. This web page will assist end users in solving their problems, in many cases removing the need for them to contact the helpdesk. Any websites which may be required for the resolution of the problem will remain accessible. In most situations the problem cases will be detected, isolated and released again without any need for human intervention.
Our detection component can identify virus infections on the network. An infected workstation or server causes disruption and forms a risk for the remainder of the network. It is therefore crucial that the infection be detected and the problem resolved as early as possible, so that the economic and other damage remains limited. Since detection is based on the method used to spread the virus, previously unknown viruses are frequently detected.
Naturally it is also possible to isolate connections for other reasons. Customers who pay too late or not at all remain a major problem. Where the Quarantainenet technology is in use, customers who exceed the set period for payment can be informed of this automatically. Once such customers have been placed in quarantine they will only be able to use internet banking services. Internet access can be reactivated automatically once payment has been processed. Experience has shown that many end users will pay up after a week in isolation.
What are the effects of implementation?
A drop in call volume associated with disconnections
Most problems are the result not of malice but of ignorance. Many end users will contact a helpdesk at once if they are faced with a problem they cannot immediately solve. Thanks to the application of our technology such end-users are in a position to solve problems for themselves on the basis of the clearly set out step plan provided on the personalised web page.
Quicker, simpler processing of payment arrears
Customers who exceed the set period for payment can be informed of this automatically. This cuts out the labour-intensive procedures that have always accompanied recovery of arrears. Once such customers have been placed in quarantine they will only be able to use internet banking services. Experience has shown that many end users will pay up after a week in isolation.
Improvement in service provision to end users
Because the end users receive information about their problem immediately, they may be able to solve it quickly for themselves without needing to contact a helpdesk. When they are given the opportunity to reconnect themselves, end users are no longer dependent on the helpdesk opening times to regain their internet access.
Prevention of further infection
Infected machines on the network can be placed instantly and automatically in quarantine on detection. This prevents the infection of more machines, minimising the number of infected machines in the customer's own network and also the number of external complaints.
Increasing awareness of their responsibilities among end users
It is when customers are actually experiencing a problem that they are most open to advice on solving it, but also on preventing a repetition. In most cases the advice on preventing repetition will include recommendations on the use of anti-virus software and the switching on of automatic Windows updates.
What products does Quarantainenet provide for these purposes?
Our product Qnet will allow you to streamline the entire process of detecting, isolating and reconnecting problem cases.
We would naturally be delighted for you to contact us for further information or a demonstration.
The Qnet product information is available as well.